2. The provision of goods for hire from Coutts Events is subject to receipt of the booking confirmation.

  3. Booking is confirmed by

  4. Cleared payment of the required deposit or full payment;

  5. Endorsed acceptance of the Coutts Events Terms and Conditions

  1. The final balance payment must be cleared by Coutts Events at least 28 days in advance of the event.  When the payment is cleared, your booking is confirmed.

  2. Coutts Events can take no responsibility or liability for any change of availability of hired goods during the period before cleared payment.

  3. Coutts Events reserves the right to decline acceptance of any payment method(s) at its own discretion.

      Likely examples of this are cash on collection or late requests to pay by cheque or invoice/purchase order.

  1. Quotes are valid for no more than 7 days.  They may be withdrawn at any time.  Only written quotes from a Coutts Events representative may be honoured; telephone and other quotes and prices for services may be subject to change at our discretion.

  2. Full payment is due before delivery.



  1. All goods hired will require a 50.00 non-refundable deposit at the time of the booking to secure the order.  If the required delivery date is within 4 weeks of placing your order, full payment will be required.

  2. The balance of the complete cost of the hire (inclusive of delivery and collection charge) is due for payment 4 weeks prior to the event date.  The preferred method of payment is by BACS or cheque.  If paying by cheque, all cheques must be accompanied by a cheque guarantee card number and card expiry date – these details must be added to the back of the cheque prior to sending.

  3. If the balance payment is not received we reserve the right to withdraw our acceptance of your order.  No delivery will be made without receipt of the balance.  Delivery will not be made without receipt of the full invoiced balance and security deposit transaction.

  4. No refunds or credits will be issued for any items that are returned unused.



  1.  A refundable security deposit must also be provided with the balance payment 4 weeks prior to the event date.  The sum of money is dependent upon the value of the goods being supplied and is held as a deposit against the safe and prompt return of the goods under hire.



  1. All cancellations by the hirer must be made in writing; either via email or recorded post.  Orders are not cancelled until this has been received.  (It is recommended you confirm our receipt of your cancellation by telephone).

  2. You will incur a cancellation charge based upon the value of the balance owing.  This amount is dependent upon the length of notice we receive from you i.e.

  • Cancellations made from 4 weeks prior to the date of delivery will be exempt from a cancellation charge.  Note your £100.00 deposit is non-refundable but no charge will be levied against the balance owing.

  • Cancellations made less than 4 weeks prior to the date of delivery will be charged at 75% of the balance owing on the total contract price.

  • Cancellations made within 7 days of the delivery date will be charged at 100% of the balance owing on the contract price.


  1. When a Coutts Events representative delivers the goods to the agreed site/address, and until a Coutts Events representative collects them, the goods are the sole responsibility of the hirer.  Human error and damage in transit can occur.  It is the responsibility of the hirer to check the goods on arrival and ensure that they are satisfied with the quantity and quality of goods delivered whilst the delivery team are still on site.  It is the hirer’s responsibility to ensure that the equipment whilst on hire is fully covered by his/her own insurance, with regards to loss, theft, damage and public liability risks.

  2. Goods should be stored in the correct way to avoid damage – it is the hirer’s responsibility to ensure they know how.  (Ask us at any time).  Goods should be stored in secure, dry conditions.  Negligence can result in loss and damage for which relevant charges by Coutts Events apply.

  3. Goods should be returned in clean, dry, as hired condition or relevant charges defined by Coutts Events apply.

  4. Hirers who choose to collect or return goods themselves must use vehicles suitable for this purpose including means of securing the goods safely.  Coutts Events reserves the right to refuse the release of hired goods to any customer without a suitable vehicle for the safe carriage of hired goods.

  5. Coutts Events reserves the right to not leave goods with the hirer, if on delivery it is apparent the goods will not be kept safely or securely.

  6. Late returns of goods will incur full relevant hire fees, plus any costs in the instance where other customers are inconvenienced and/or compensated due to the hirer’s late return.

  7. The hired goods and equipment remain the property of Coutts Events at all times.



  1. There are charges for any items hired from Coutts Events that are damaged or lost, the costs of which are available on request.  Standard laundering of hired items is included in the prices quoted.  This includes removable light stains from food, drink and light scuff marks from shoes.  However, if upon inspection after your event we find that irreversible damage has been caused to our hired items for example rips, footprints, drawings, cigarette burns, candle wax, chip and cracks and excessive stains and scratches etc. then this will result in damaged goods being charged at full replacement value.  Charges will be made on a “per” item basis from the refundable security deposit.  If damage to items is more than the security deposit paid this will result in the full replacement cost being invoiced to the hirer to make payment within 7 days, the remaining balance after payment for any damage will be returned to the hirer within 14 days.  Substitutions cannot be accepted.

  2. Loss also includes, but is not limited to other costs incurred such as loss of staff time through labour, waiting, cleaning etc., inconvenience to other customers as a result of the hirer’s failure to comply with the terms and conditions and agreed hire start/end times and other relevant details.

  3. Hotels/venues/florists/wedding planners/ or any other third party involvement will be exempt from any responsibility regarding hired goods and will not be held accountable should any damage occur whilst in their possession.



  1. Customers are responsible for informing Coutts Events of any relevant details for loading and unloading, such as parking restrictions, tolls, stairs, distance into building and any other limitations, prior to delivery.  Customers will be held responsible for any tickets or costs Coutts Events incurs due to failure to inform us, or any delays that happen as a consequence of a customer’s action or inaction.  Coutts Events may also refuse to deliver or collect in addition to charging, due to breach of any of these guidelines.

  2. Unless otherwise stated, delivery and collection will include:

  • Customers choice of an approximate, guide window of time as AM (usually 9am – Noon) or PM (usually Noon – 5pm) on weekdays, weekends may vary.  The details will be determined and confirmed between the client and Coutts Events at least 4 weeks prior to the event date.

  • Delivery to the street level/ground floor within reasonable access (up to 10 meters from nearest available parking point) or up to 10 meters in to a building on the ground floor.  Please note this may be reduced to narrow corridors and entry points, or if loading is hazardous.

  • Delivery to a single point where the goods may be held safely.

  1. Upon delivery or collection a Coutts Events representative may even refuse to deliver or collect on the basis of the customer not informing Coutts Events of the following:

  • The taking of goods up or down any stairs, lifts or escalators.  This includes both inside and outside.

  • Unfolding, setting out or folding and stacking any goods.

  • Cleaning.

  • Moving items belonging to a third party in order to gain access.

  • Specific time requirements.

  • Unscheduled waiting for access to a property for delivery or collection of goods.

      (The above are not included and are available as additional services, please enquire for specific information)


  • Coutts Events or any of their employees shall not be liable in respect of any injury, accident or damage caused by the use of hire equipment.  The company will, under no circumstances, be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default in the performance of its duties.  In no circumstances shall our liability to you exceed the invoice value of the contract.

  • Caution should be exercised in particular with the use of candles; we shall not be liable for any damage/injury/loss caused as a result of using candles.  Permission should be sought from the venue as to the suitability of all items hired.

  • We will try to supply your specific requirements but if we have a problem with any item we will contact you to discuss.

  • All colours illustrated in our catalogue and on our website are representative of the actual colour as shades may vary from actual item.




      Any dispute or legal issues arising from these Terms and Conditions of Business will be determined by the Law of England and Wales and considered exclusively by the courts of

      England and Wales.


      If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made in          

      writing to Coutts Events, Mill House, Higher Grants Farm, Exebridge, Devon, TA22 9BE




      Coutts Events treat any personal information you provide in accordance with the provisions of the data protection act of 1998 and the GDPR regulations 2018 and will only use the

      information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information.

      Use of the Coutts Events website does not require you to disclose any personal information unless you make an enquiry or contact us directly via email.

      Coutts Events does not sell, trade or rent your information to third parties.


Call our sales team to discuss your event requirements on 01392 346200

Our sales team are available Monday to Friday between 9am and 6pm to answer any questions.

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